SehaFile (صحه فايل) is Egypt's first Citizen-Owned Unified Health Profile platform combined with a comprehensive Clinic Management SaaS. It gives citizens complete ownership of their health data while providing clinics with a modern practice management system.

ما هو صحه فايل؟

صحه فايل هو أول منصة مصرية للملف الصحي الموحد المملوك للمواطن مع نظام إدارة عيادات متكامل. يمنح المواطنين ملكية كاملة لبياناتهم الصحية ويوفر للعيادات نظام إدارة حديث.

How does SehaFile protect patient data?

SehaFile uses end-to-end encryption, role-based access controls, and audit logging for all data access. Patient data is stored on secure GCP infrastructure in the MENA region with full compliance to Egyptian data protection regulations.

What types of clinics can use SehaFile?

SehaFile supports all types of medical practices including general practice, dental clinics, dermatology, pediatrics, orthopedics, ophthalmology, and multi-specialty centers. The system is flexible enough to handle single-doctor offices to multi-branch hospital chains.

How much does SehaFile cost?

SehaFile offers three plans: Free (for citizens to manage their health profile), Professional at 499 EGP/month (full clinic management), and Enterprise at 1,299 EGP/month (multi-branch with advanced analytics). All plans include Arabic and English support.

Does SehaFile work in Arabic?

Yes, SehaFile is fully bilingual (Arabic and English) with complete RTL support. The interface, medical records, prescriptions, and all documents can be in Arabic or English, making it ideal for the Egyptian healthcare market.

What is the Citizen Health Profile?

The Citizen Health Profile is a free, unified digital health record owned by the citizen. It aggregates medical data from all participating clinics, includes an emergency card with QR code, tracks medications, allergies, lab results, and visit history.

How does SehaFile handle insurance claims?

SehaFile includes a complete insurance management module supporting pre-authorization requests, claim submission, price list management for different insurance companies, and claim tracking from submission to payment.

Can patients access their own records?

Yes, patients have full access to their health records through the Citizen portal. They can view visit history, lab results, prescriptions, download documents, share records with other doctors, and manage family member profiles.

Is SehaFile compliant with Egyptian health regulations?

SehaFile is designed for full compliance with Egyptian healthcare data protection laws and medical practice regulations. The platform supports e-invoicing requirements, disease reporting, and medical certificate standards as per Egyptian Ministry of Health guidelines.

Appointment Reminders - Help Center | صحه فايل SehaFile

Overview

Appointment Reminders in SehaFile are automated notifications sent to patients before their scheduled appointments. The system runs an hourly cron job that checks for appointments 24 hours ahead and sends reminders via in-app notifications, SMS, or push notifications. This significantly reduces no-show rates and helps patients prepare for their visits.

Appointment reminder settings page showing notification channels and timing configuration

How Reminders Work

Automatic Reminder System

The reminder system operates automatically with this flow:

Hourly Check — Every hour, the system scans for appointments scheduled within the next 24-25 hours that have not yet received a reminder (reminder_sent = false).
Send Notification — For each qualifying appointment, a notification is created with:
- Arabic title: “تذكير بالموعد”
- English title: “Appointment Reminder”
- Arabic body: “لديك موعد غدا الساعة [time]”
- English body: “You have an appointment tomorrow at [time]”
Mark as Sent — The appointment's reminder_sent field is set to true, preventing duplicate reminders.

Notification Channels

In-app notification — Always sent; appears in the patient's Citizen App notification center
SMS — Sent to the patient's registered phone number (requires SMS credits)
Push notification — Sent if the patient has the Citizen App installed with push enabled

Receptionist's Role in Reminders

Verify Contact Information — Ensure patient phone numbers are correct during registration. Incorrect numbers mean reminders will not be delivered.
Monitor Reminder Status — In the appointment list, a “reminder sent” indicator shows which appointments have had reminders delivered. If an appointment tomorrow has not triggered a reminder, check that its status is “scheduled” (cancelled appointments do not get reminders).
Manual Reminder for Same-Day — The automated system only sends reminders ~24 hours before. For same-day appointments or urgent schedule changes, manually call or message the patient.
Handle Reminder Responses — If a patient calls back after receiving a reminder to confirm, cancel, or reschedule, process their request through the appointment management system.

Reminder Conditions

A reminder is sent only when ALL of these are true:

Appointment status is “scheduled”
Appointment is 24-25 hours in the future
reminder_sent is false (not already sent)
Patient has a valid contact method

Tip: Reminders are the most effective way to reduce no-shows. Studies show SMS reminders reduce no-show rates by 30-40%. Always ensure patient phone numbers are up to date.

Tip: If a patient says they did not receive a reminder, verify their phone number in the patient profile and check that the appointment status was “scheduled” at the time the reminder job ran.

Warning: Reminders are only sent for appointments with status “scheduled.” If an appointment is cancelled and then rebooked, ensure the new appointment has reminder_sent = false so the system sends a fresh reminder.

FAQ

Can I change the reminder timing?

The default is 24 hours before the appointment. Timing adjustments require admin configuration. Contact your clinic administrator to modify the reminder schedule.

Are reminders sent for walk-in patients?

No. Walk-in patients are already at the clinic, so no reminder is needed. Reminders only apply to future scheduled appointments.

What if the SMS fails to deliver?

The system logs SMS delivery failures. The reminder_sent flag is still set to true to prevent retry loops. For critical appointments, follow up manually by phone.

Can patients opt out of reminders?

Currently, all patients with scheduled appointments receive reminders. Opt-out functionality may be added in future updates through the Citizen App settings.