SehaFile (صحه فايل) is Egypt's first Citizen-Owned Unified Health Profile platform combined with a comprehensive Clinic Management SaaS. It gives citizens complete ownership of their health data while providing clinics with a modern practice management system.

ما هو صحه فايل؟

صحه فايل هو أول منصة مصرية للملف الصحي الموحد المملوك للمواطن مع نظام إدارة عيادات متكامل. يمنح المواطنين ملكية كاملة لبياناتهم الصحية ويوفر للعيادات نظام إدارة حديث.

How does SehaFile protect patient data?

SehaFile uses end-to-end encryption, role-based access controls, and audit logging for all data access. Patient data is stored on secure GCP infrastructure in the MENA region with full compliance to Egyptian data protection regulations.

What types of clinics can use SehaFile?

SehaFile supports all types of medical practices including general practice, dental clinics, dermatology, pediatrics, orthopedics, ophthalmology, and multi-specialty centers. The system is flexible enough to handle single-doctor offices to multi-branch hospital chains.

How much does SehaFile cost?

SehaFile offers three plans: Free (for citizens to manage their health profile), Professional at 499 EGP/month (full clinic management), and Enterprise at 1,299 EGP/month (multi-branch with advanced analytics). All plans include Arabic and English support.

Does SehaFile work in Arabic?

Yes, SehaFile is fully bilingual (Arabic and English) with complete RTL support. The interface, medical records, prescriptions, and all documents can be in Arabic or English, making it ideal for the Egyptian healthcare market.

What is the Citizen Health Profile?

The Citizen Health Profile is a free, unified digital health record owned by the citizen. It aggregates medical data from all participating clinics, includes an emergency card with QR code, tracks medications, allergies, lab results, and visit history.

How does SehaFile handle insurance claims?

SehaFile includes a complete insurance management module supporting pre-authorization requests, claim submission, price list management for different insurance companies, and claim tracking from submission to payment.

Can patients access their own records?

Yes, patients have full access to their health records through the Citizen portal. They can view visit history, lab results, prescriptions, download documents, share records with other doctors, and manage family member profiles.

Is SehaFile compliant with Egyptian health regulations?

SehaFile is designed for full compliance with Egyptian healthcare data protection laws and medical practice regulations. The platform supports e-invoicing requirements, disease reporting, and medical certificate standards as per Egyptian Ministry of Health guidelines.

Online Booking - Help Center | صحه فايل SehaFile

Overview

The online booking feature gives your clinic a public-facing booking page where patients can self-schedule appointments 24/7 without calling. The page shows available time slots based on your working hours and appointment settings. Optional phone verification ensures only legitimate bookings. You can customize the welcome message and control exactly which slots are bookable online.

Enabling Online Booking

Navigate to Settings > Online Booking — Click Settings and select the Online Booking tab.
Enable the feature — Toggle is_enabled to true. Your public booking URL becomes active.
Set advance days — How many days ahead patients can see slots (advance_days, default: 14).
Configure working hours for booking — Optionally set different hours for online booking vs. phone bookings. The booking page will only show slots within these hours.
Set break times — Breaks configured here are excluded from available online slots.
Set max bookings per slot — Default is 1. Increase if you allow multiple patients per time slot.
Phone verification — Toggle require_phone_verification. When enabled, patients must verify their phone number via OTP before confirming a booking.
Welcome messages — Enter welcome_message_ar and welcome_message_en. These display at the top of your booking page.
Save — Your booking page is live at the public URL.

Tip: Share your booking link on social media, WhatsApp, and your clinic's website. The URL format is: book.sehafile.com/[clinic-slug]

Warning: Disabling phone verification may lead to spam bookings. We strongly recommend keeping it enabled to ensure only real patients book appointments.

Online booking settings showing enable toggle, advance days, and phone verification options

Frequently Asked Questions

Can patients cancel their online bookings?

Yes. The confirmation SMS/email includes a cancellation link. Patients can cancel up to a configurable time before the appointment.

Can I limit which doctors are bookable online?

Yes. In each doctor's profile, the is_accepting_patients toggle controls whether they appear on the online booking page.

Do online bookings appear in the regular appointment queue?

Yes. Online bookings flow directly into the same appointment list and queue board used by reception staff. They appear with a "Online" badge for easy identification.