SehaFile (صحه فايل) is Egypt's first Citizen-Owned Unified Health Profile platform combined with a comprehensive Clinic Management SaaS. It gives citizens complete ownership of their health data while providing clinics with a modern practice management system.

ما هو صحه فايل؟

صحه فايل هو أول منصة مصرية للملف الصحي الموحد المملوك للمواطن مع نظام إدارة عيادات متكامل. يمنح المواطنين ملكية كاملة لبياناتهم الصحية ويوفر للعيادات نظام إدارة حديث.

How does SehaFile protect patient data?

SehaFile uses end-to-end encryption, role-based access controls, and audit logging for all data access. Patient data is stored on secure GCP infrastructure in the MENA region with full compliance to Egyptian data protection regulations.

What types of clinics can use SehaFile?

SehaFile supports all types of medical practices including general practice, dental clinics, dermatology, pediatrics, orthopedics, ophthalmology, and multi-specialty centers. The system is flexible enough to handle single-doctor offices to multi-branch hospital chains.

How much does SehaFile cost?

SehaFile offers three plans: Free (for citizens to manage their health profile), Professional at 499 EGP/month (full clinic management), and Enterprise at 1,299 EGP/month (multi-branch with advanced analytics). All plans include Arabic and English support.

Does SehaFile work in Arabic?

Yes, SehaFile is fully bilingual (Arabic and English) with complete RTL support. The interface, medical records, prescriptions, and all documents can be in Arabic or English, making it ideal for the Egyptian healthcare market.

What is the Citizen Health Profile?

The Citizen Health Profile is a free, unified digital health record owned by the citizen. It aggregates medical data from all participating clinics, includes an emergency card with QR code, tracks medications, allergies, lab results, and visit history.

How does SehaFile handle insurance claims?

SehaFile includes a complete insurance management module supporting pre-authorization requests, claim submission, price list management for different insurance companies, and claim tracking from submission to payment.

Can patients access their own records?

Yes, patients have full access to their health records through the Citizen portal. They can view visit history, lab results, prescriptions, download documents, share records with other doctors, and manage family member profiles.

Is SehaFile compliant with Egyptian health regulations?

SehaFile is designed for full compliance with Egyptian healthcare data protection laws and medical practice regulations. The platform supports e-invoicing requirements, disease reporting, and medical certificate standards as per Egyptian Ministry of Health guidelines.

Working Hours Configuration - Help Center

Overview

Working hours configuration determines when your clinic is open for appointments and patient visits. This setting directly affects appointment slot availability in the booking system and the online booking page. You can configure different hours for each day of the week and add break periods (e.g., lunch break, prayer times) during which no appointments can be scheduled.

Setting Working Hours

Navigate to Settings > Working Hours — Click Settings in the sidebar, then select the Working Hours tab.
Configure each day — For each day of the week (Saturday through Friday), you will see:
- Active toggle — Enable or disable the day. Disabled days show as "Closed" and no appointments can be booked.
- Start time — Select the opening time (e.g., 09:00)
- End time — Select the closing time (e.g., 17:00)
Add break times — Click "Add Break" within any day to insert a break period. Specify the start and end time (e.g., 13:00 to 14:00 for lunch). Multiple breaks can be added per day.
Save configuration — Click Save Working Hours. The system immediately updates available appointment slots.

Tip: In Egypt, most clinics operate Saturday through Thursday with Friday closed. The system defaults to this schedule but you can customize it. Many clinics also add a short break around Dhuhr prayer time.

Warning: Changing working hours does NOT affect existing booked appointments. Only future available slots are updated. If you shorten hours, check if any existing appointments fall outside the new window and reschedule them manually.

Working hours configuration showing daily time slots with break periods and active toggles

Working Hours vs. Doctor Schedule

Clinic working hours set the overall availability window. Individual doctors can have their own schedule (configured in Doctor Profiles) that may be a subset of clinic hours. For example, if the clinic is open 09:00-21:00, Doctor A might work 09:00-15:00 and Doctor B from 15:00-21:00.

Frequently Asked Questions

Can I set different hours for different branches?

Yes. Each branch has its own working_hours field. Configure branch-specific hours in Settings > Branches > [Branch Name] > Working Hours.

What time format is used?

24-hour format (e.g., 14:00 instead of 2:00 PM). The display adapts based on your locale settings but the underlying format is always 24-hour.

Can I add holidays or one-off closures?

Yes. Use the clinic_holidays feature in Settings > Holidays to mark specific dates as closed. This overrides the weekly schedule for those dates only.

How do break times affect the online booking page?

Break time slots are excluded from the available booking slots shown to patients. They will not see or be able to book during break periods.